FAQ's

How can I find the product I am looking for at Leatherwala corporation?
You can select a product by browsing through the categories and further refining the search on the available search parameters

How can I place my order?
You can add your favourite items to the cart. Post which you will need to checkout and confirm your delivery address and make the payment.

How can I make payment?
You can pay by  your Debit / Credit card  or  through net banking at the time of placing the order.

What is the delivery period?
LEATHERWALA delivers your favourite leather products within 5 to 7 working days of receiving the order

What is the definition of working days?
Monday to Saturday is considered as working days

How can I receive assistance while placing an order?
You can call our helpline number and seek assistance from our customer care executives in placing your order

Can I place an order to be gift delivered to someone? What is the process?
Yes, you can place an order and gift it to someone. All you have to do is share the address of the receiver while placing the order.

How can I track my order?
You can track your order by entering the system generated tracking number.

How can I place an exchange request?
You can order a replacement of a faulty or wrong product delivered to you by sending us an email and mentioning the tracking number in the subject line. Please note that the product to be replaced, will not be accepted by LEATHERWALA courier service if the original label has been removed

In which cases can I place an exchange request?
You can order a replacement of a product if you have received an open or damaged package or if there is a manufacturing defect. You may also place an exchange request if a wrong product in terms of model number, colour, dimensions or specifications has been delivered to you. While placing a replacement request you need to provide a valid reason for the exchange request. LEATHERWALA reserves the right to consider or deny any replacement request

How can I receive intimation about the new product launches and special offers?
You will receive intimation through our e-mailers

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